Legal Framework

1.1 Data Controller

WebCraftVis, registered at 411 01 Mariebergsgatan 5A, Göteborg, Sweden ("Controller"), is responsible for the processing of personal data as described in this Privacy Policy. For all inquiries regarding data processing, contact [email protected].

1.2 Data Collection & Purpose

We collect personal data strictly necessary for the delivery of our services:

• Contact information (name, email, phone) — for project communication and service delivery
• Project requirements and briefs — for scope definition and technical execution
• Payment information — processed exclusively through Stripe; we do not store card details
• Technical metadata (IP address, browser type) — for security and service optimization

1.3 Legal Basis for Processing

Personal data processing is conducted under the following legal bases: (a) Performance of a contract (Article 6(1)(b) GDPR); (b) Legitimate interest in service improvement and security (Article 6(1)(f) GDPR); (c) Explicit consent for marketing communications (Article 6(1)(a) GDPR).

1.4 Data Retention

Personal data is retained for the duration necessary to fulfill the stated purpose: active client data is retained for 24 months following project completion; financial records are retained for 7 years per Swedish accounting legislation (Bokföringslagen); marketing consent records are retained until withdrawal of consent plus 30 days.

1.5 Data Subject Rights

Under GDPR (Articles 15-22), you have the right to: access your personal data, rectify inaccurate data, request erasure ("right to be forgotten"), restrict processing, data portability, and object to processing. To exercise any right, contact [email protected]. We will respond within 30 days.

1.6 International Transfers

Data may be transferred to processors outside the EU/EEA. In such cases, we ensure adequate safeguards through Standard Contractual Clauses (SCCs) or adequacy decisions as required by Chapter V of the GDPR.

1.7 CCPA Compliance

California residents have additional rights under the California Consumer Privacy Act (CCPA): the right to know what personal information is collected, the right to delete personal information, the right to opt-out of the sale of personal information, and the right to non-discrimination for exercising CCPA rights. WebCraftVis does not sell personal information. To exercise CCPA rights, contact [email protected].

2.1 Service Agreement

WebCraftVis ("Provider") provides digital engineering, web development, and technical consulting services ("Services") as described in individual project proposals and statements of work. Engagement with any Service constitutes acceptance of these Terms of Service.

2.2 Scope & Deliverables

Project scope is defined in the applicable Statement of Work (SOW) or project proposal. Any work outside the agreed scope constitutes a change request and will be quoted separately. Deliverables become the client's property upon full payment. The Provider retains the right to display completed work in portfolio materials unless explicitly prohibited in writing.

2.3 Payment Terms

Invoices are due net 14 days from the date of issue unless otherwise specified in the SOW. Late payments accrue interest at 1.5% per month. Projects may be paused if payment is overdue by more than 21 days. All quoted prices exclude applicable VAT (moms) which will be added in accordance with Swedish tax law.

2.4 Intellectual Property

Upon full payment, all intellectual property rights in deliverables transfer to the client. The Provider retains ownership of pre-existing tools, frameworks, and methodologies used in the development process. The Provider grants the client a perpetual, non-exclusive license to use any such pre-existing components integrated into the deliverables.

2.5 Confidentiality

Both parties agree to maintain the confidentiality of proprietary information shared during the engagement. This obligation survives the termination of the agreement for a period of 36 months. Exclusions apply to information that is publicly available, independently developed, or required to be disclosed by law.

2.6 Limitation of Liability

The Provider's total liability under any engagement shall not exceed the total fees paid by the client for the specific project giving rise to the claim. The Provider shall not be liable for indirect, consequential, or punitive damages. The Provider is not responsible for third-party service outages, hosting failures, or issues arising from client-managed infrastructure.

2.7 Termination

Either party may terminate the agreement with 14 days written notice. In the event of termination, the client is responsible for payment of all work completed up to the termination date. The Provider will deliver all completed work and source materials within 5 business days of receiving final payment.

3.1 What Are Cookies

Cookies are small text files placed on your device when you visit our website. They enable us to recognize your device, store your preferences, and improve your browsing experience. We use cookies in accordance with the EU ePrivacy Directive and GDPR.

3.2 Types of Cookies Used

• Strictly Necessary Cookies: Required for core website functionality including session management, security tokens, and form state persistence. These cannot be disabled.
• Analytics Cookies: Collect anonymized data about visitor behavior, page views, and navigation patterns to help us optimize site performance and user experience.
• Preference Cookies: Store your settings and choices (e.g., language, theme) to provide a personalized experience on subsequent visits.

3.3 Managing Cookies

You may control cookies through your browser settings. Disabling strictly necessary cookies may impair website functionality. Our cookie consent banner allows you to accept or decline non-essential cookies. You may withdraw consent at any time by clearing your browser cookies or adjusting your browser settings.

3.4 Third-Party Cookies

We may use third-party services (e.g., Google Analytics) that set their own cookies. These third parties have their own privacy policies governing their use of information. We do not control third-party cookies and recommend reviewing their respective privacy policies.

3.5 Cookie Retention

Session cookies are deleted when you close your browser. Persistent cookies remain on your device for the period specified in the cookie table below or until you delete them: analytics cookies are retained for 26 months; preference cookies are retained for 12 months; the cookie consent dismissal state is stored in localStorage and persists until manually cleared.

4.1 Refund Eligibility

Refund requests are evaluated on a case-by-case basis. The following conditions apply: (a) Full refund: if the project has not commenced and the cancellation is received within 48 hours of payment; (b) Partial refund: proportional to work not yet delivered if the project is cancelled mid-execution; (c) No refund: for work already completed and delivered, or for deposits securing project scheduling.

4.2 Service Dissatisfaction

If the delivered work does not materially match the specifications defined in the SOW, the client must notify WebCraftVis within 14 days of delivery. We will make reasonable efforts to remedy any deficiencies within 10 business days. If remediation is not possible or satisfactory, a partial refund will be issued proportional to the scope of the deficiency.

4.3 Refund Process

Refund requests must be submitted in writing to [email protected] with the subject line "Refund Request — [Project Name]". We will acknowledge receipt within 2 business days and provide a decision within 10 business days. Approved refunds are processed via the original payment method within 14 business days.

4.4 Non-Refundable Items

The following are non-refundable: third-party licenses or subscriptions procured on behalf of the client; domain name registrations; hosting setup fees; consulting hours already delivered; and work completed under approved change requests.

4.5 Dispute Resolution

Any dispute arising from this Refund Policy shall first be subject to good-faith negotiation between the parties. If resolution cannot be reached within 30 days, the dispute shall be submitted to the courts of Gothenburg, Sweden, in accordance with Swedish law.